Legal & General Financial Services

Introduction to Legal & General

Legal & General is a multinational financial services company headquartered in London, England. Founded in 1836, it is one of the UK’s oldest and most established insurance and investment management companies. The firm provides a wide range of financial products and services, including insurance, pensions, investments, and mortgages. This review will provide an objective analysis of Legal & General, focusing on its products, services, customer service, and overall reputation.

Products and Services

Insurance

Legal & General offers a variety of insurance products, including life insurance, home insurance, and pet insurance. These products are comprehensive and designed to provide financial protection for a range of eventualities. However, some customers have expressed dissatisfaction with the firm’s claim process, citing delays and lack of transparency.

Pensions and Investments

The firm also provides pensions and investment services. They offer personal pensions, workplace pensions, and SIPPs (Self-Invested Personal Pensions). Additionally, they provide a range of investment options including ISAs (Individual Savings Accounts), unit trusts, and investment bonds. While these services are generally well-regarded, some customers have reported issues with the administration of their pensions, including errors and delays in processing.

Mortgages

Legal & General offers a range of mortgage products, including fixed-rate, tracker, and buy-to-let mortgages. They also provide mortgage advice and services such as remortgaging and equity release. However, some customers have reported difficulties in dealing with the firm’s mortgage department, particularly in relation to communication and the length of time it takes to process applications.

Customer Service

Customer service is a critical aspect of any financial services firm, and Legal & General is no exception. The company has a mixed reputation in this area. Some customers praise the firm for its helpful and friendly staff, while others express frustration with long wait times on the phone and slow response times to queries and complaints.

Reputation and Trustworthiness

As one of the oldest financial institutions in the UK, Legal & General has a longstanding reputation. The firm is regulated by the Financial Conduct Authority (FCA), providing a level of assurance to customers about its business practices.

However, it’s worth noting that the company has received mixed reviews from customers. Some customers praise the firm for its reliable service and wide range of products, while others express dissatisfaction with the firm’s customer service and administrative processes.

Conclusion

Legal & General is a well-established financial services firm with a broad range of products and services. However, the company has received mixed reviews, particularly in relation to its customer service and administrative processes. Potential customers should consider these factors and conduct their own research before deciding to use Legal & General’s services.